No refunds are offered but we know that life happens and we are here to help you.
We have a firm 72-hour cancellation policy from the first day of your class (or class series). If you let us know ahead of this window, we’d be happy to move you to another event for a $5 admin fee per registration ($10 for our NYC Kitchen) to ensure that we have enough time to re-fill your seat with another student. While it is not in our nature to say no, we are simply not able to offer credit for last-minute illnesses or scheduling conflicts. You are however, always welcome to send someone in your place (and we hope that you do). Reschedule credits expire 6 months from the original date of purchase.
Your deposit reserves our Kitchen on the date and time selected at booking. If you’d like to reschedule your event, a new deposit is always needed. If you’d like to cancel your event (and we really hope that you don’t), you may do so at anytime but please keep in mind that your deposit is non-refundable and cancellations made within 7 days of your event will be charged in full.
On rare occasions we will have to reschedule or cancel an event. In these situations, you will be contacted at the phone number provided along with a full refund or store credit.
Please note your participation is subject to your execution of our Consent Waiver & Release Agreement, a copy of which can be downloaded here. In order to save time when you arrive, please bring your completed Consent Form with you on the first day of your event. If you do not bring this Consent Form, you must sign on premise before the event. Any clients without a signed Consent Form will not be able to participate.
We will open our doors 5 to 10 minutes before class to begin checking in and welcoming you to our Kitchen. We’ll start promptly so be sure to arrive on-time to ensure that you are able to get the full experience from start to finish. We are not able to accept late arrivals after the class has started.
For all drop-off classes, we ask for the name of the person picking your child up when you drop them off. Your child will need a signature from that person at pick-up. If your child is able to leave on their own, we need written permission which you can do at drop-off.