Navigate

Frequently Asked Questions

All the basics.

General Policies

Payment Policy

Payment is due at the time of reservation. Public events are paid in full. Private Events require a non-refundable and non-transferable deposit at booking with the balance due at the completion of the event.

Release Policy

Guest participation in our Kitchen is subject to the execution of our Release Form, which can be downloaded here, or will be available in our Kitchen the day of your event. This Release must be signed by a parent for all minors (no nannies/sitters, grandparents, carpooling parents, etc). Any guests without a Release will not be able to participate.

Arrival Policy

Our Kitchen will open 10 minutes prior to the start time of the event to begin checking in and welcoming guests to our Kitchen. We’ll start promptly so be sure to arrive on-time to ensure that you are able to get the full experience from start to finish!

Pick-up Policy

Please escort your child into the Kitchen each day as you will be required to note who is authorized for pick up at the end of the session. Your child will need a signature from their designated “pick-up person” at the end of each session. If your child is able to leave on their own, we will need written permission which you can do at drop-off. Pick-up is promptly at the end of our session so please be on time.

Allergies & Special Needs

Our Kitchen is nut-free. We do not cook with any peanuts or tree nuts or allow them into our kitchen. We do not use the nuts themselves, nut butters, oils or flour, or items containing the whole nuts. However, we do not guarantee that all of our ingredients are produced in a nut-free facility. Additionally, we occasionally host events at venues that may not be nut-free.

If you’ve selected an allergy-free menu, it is important to note that while the recipes are free of those ingredients, we are not an allergy-free facility.

Public Events

Recipes are cooked at group tables, therefore individual recipes adjustments cannot be made. If you would like to discuss an allergy or special need, please check with us before attending.

Private Events

If you’d like to make allergy modifications beyond what is listed, please give us a call to discuss your menu and allergy requirements to ensure we are able to accommodate. To ensure the safety of all guests, customizations apply to the entire event and cannot be made for one guest. Additional fees may apply.

Outside Food, Birthday Cake & BYOB

Please bring these items with you when you arrive. All items must be nut-free (no nuts on cheese platters, marzipan on cakes etc.) If you’ve selected the Outside Food add-on, it should arrive prepared on a maximum of two platters and not require a heat source or refrigeration. If you are bringing a Cake, we do not have refrigerator or freezer space available. If you are BYOBing, a reminder that we allow beer, wine or bubbly (no liquor) and will have glasses and openers waiting!

Travel Policy

We do travel on a case-by-case basis. If arranged in advance, we’ll arrive 30 minutes prior with all ingredients and supplies ready for a wonderful event. It is essential that you provide a working oven in the same room as the party as well as the supplies noted in your contract in order to help ensure a great event.

Cancellation Policy

When registering for a class or booking a private event, you’ll need to agree to our cancellation policy detailed below. As soon as an event is booked, we reserve our Kitchen just for you and get started preparing all of the details right away. All of our locations are family-run small businesses working hard to create amazing events for our guests.

 

Taste Buds Kitchen is unable to make exceptions to this policy for scheduling conflicts, last-minute illnesses or no shows. Thank you in advance for your business!

 

Public Classes & Camps

Due to limited seating, we do not offer refunds but with email notice 48 hours prior to the start time of your event, we can offer an account credit (less a 10% cancellation fee) to allow you to reschedule. Account credits expire 6 months from the date of your request.

 

No account credits will be issued when fewer than 48 hours notice is provided. If it’s too late to reschedule, send a friend in your place!

 

For multi-day camps and semesters, cancellation notice must be received 48 hours prior to the first day of the registered series to receive credit for the entire series; we are not able to offer partial cancellations or makeup classes for individual sick days that are missed.

 

Private Events

Due to limited capacity, event deposits are non-refundable and non-transferable. If you’d like to change your event date and/or time a new deposit is required. If we are able to rebook your original event date/time you will be given a kitchen credit for your original deposit amount.

 

Reschedule or cancellation requests received less than 5 days prior to your event will be charged the full balance due for your event to cover the loss of business and cost of perishables.

Extreme Weather Policy

Snow happens, rain happens, but we cook on! We make every effort to run an event so long as it is safe to do so. If we run the event and you make the decision not to come, you are not able to get a kitchen credit or a refund.

Privacy Policy

You can find our Privacy Policy here.

Website Terms of Use

You can find our Website Terms of Use here.

Find the nearest Taste Buds Kitchen today