Frequently Asked Questions

All the basics.

General Policies

Payment Policy

Payment is due at the time of reservation. Public events are paid in full at the time of registration. Private Events require a deposit at booking and the balance is due at the completion of the event.

Participation Policy

Your participation is subject to your execution of our Consent Waiver & Release Agreement, a copy of which can be downloaded here. Clients under the age of 18 must have this form signed by their parent or legal guardian. In order to save time when you arrive, please bring your completed Consent Form with you on the first day of your event. If you do not bring this Consent Form, you must sign on premise before the event. Any clients without a signed Consent Form will not be able to participate.

Arrival Policy

Our doors open 5 to 10 minutes before each event to begin checking in and welcoming you to our Kitchen. We’ll start promptly so be sure to arrive on-time to ensure that you are able to get the full experience from start to finish. For public events, we reserve the right to deny entry to late arrivals if it would effect the experience of the other clients so it is important to be on time.

Pick-up Policy

For all drop-off public events, we ask for the name of the person picking your child up when you drop them off. Your child will need a signature from that person at pick-up. If your child is able to leave on their own, we need written permission which you can do at drop-off.

Nut-Free Policy

Taste Buds Kitchen is a nut-free kitchen. We do not cook with any peanuts or tree nuts or allow them into our kitchen. We do not use the nuts themselves, nut butters, oils or flour, or items containing the whole nuts. However, we do not guarantee that all of our ingredients are produced in a nut-free facility. Additionally, we occasionally host events at venues that may not be nut-free.

Allergy Substitution Policy

We will make every attempt to accommodate clients with food allergies and dietary restrictions. Contact us in advance to discuss your specific allergy so that we can find a class that’s right for you. Private events are able to request additional substitutions to their menu where available. To ensure the safety of all clients, allergy customizations apply to the ENTIRE EVENT and cannot be made for one person. If we are not informed until the day of the event, we are not able to make substitutions.

Outside Food Policy

Bringing in outside food? All outside food must be NUT-FREE, on platters ready to serve and can accompany you upon arrival. Paper goods and utensils will be provided. Cakes are free of charge. Hosting an adult event? We welcome BYOB beverages (wine or beer) and will have stemless glasses and openers waiting. Please note, we do not have fridge or freezer space to chill/store client items during your event so please plan accordingly. Last-minute outside food arrangements will incur a charge, even if not selected on the contract.

Large Event Policy

Additional time is required for all large events to ensure successful execution and a great guest experience. This applies to adult events of 30+ and kids events with 50+ attendees (participating kids plus adult chaperones). Smaller events may elect to add on either additional time and/or an additional staff for a more leisurely or high-touch experience.

Travel Policy

We do travel on a case-by-case basis. If arranged in advance, we’ll arrive 30 minutes prior with all ingredients and supplies ready for a wonderful event. It is essential that you provide a working oven in the same room as the party as well as the supplies noted in your contract in order to help ensure a great event.

Cancellation Policy for Public Events

No refunds are offered. We have a firm 72-hour cancellation policy from the first day of your class (or class series). If you let us know ahead of this window by emailing us, we’d be happy to move you to another event for a $5-10 admin fee per registration. We are not able to offer credit for last-minute illnesses or scheduling conflicts, so think of your reservation as you would for tickets to a show. You are always welcome to send someone in your place. Reschedule credits expire 6 months from the original date of purchase. If you are a “no show” for the class, you are not entitled to a credit or refund. On rare occasions we will have to reschedule or cancel an event. In these situations, you will be contacted along with a full refund or kitchen credit.

Cancellation Policy for Private Events

No refunds are offered. Your deposit reserves our Kitchen on the date and time selected at booking. If you’d like to reschedule your event, a new deposit is always needed to reserve your new date. If you’d like to cancel your event, you may do so at anytime but please keep in mind that your deposit is non-refundable and the balance due for cancellations within 7 days of the event may be charged in full. On rare occasions we will have to reschedule or cancel an event. In these situations, you will be contacted along with a full refund or kitchen credit.

Extreme Weather Policy

We make every effort to run an event so long as it is safe to do so. The manager’s discretion will be used to determine if a class or event will be cancelled.

Privacy Policy

You can find our Privacy Policy here.

Website Terms of Use

You can find our Website Terms of Use here.

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